Privacy Policy

1. WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from UrbanStepCo., as part of the buying and selling process, we collect the personal information you provide to us, such as your name, billing address, shipping address, email address, and payment details.

When you browse our website, we also automatically receive your device’s Internet Protocol (IP) address to help us understand your browser, operating system, and improve your user experience.

Email marketing (if applicable)

With your consent, we may send you emails about new products, promotions, updates, and other information related to UrbanStepCo.
You may opt out of these communications at any time.

2. CONSENT

How do we obtain your consent?

When you provide personal information to:

Complete a transaction
Verify your payment
Place an order
Arrange delivery
Request a return

we assume that you consent to our collection and use of that information for that specific purpose only.

If we request your personal information for a secondary purpose, such as marketing, we will either:

Ask for your explicit consent, or
Give you the option to decline.

How can you withdraw your consent?

If you change your mind after giving consent, you may withdraw it at any time by contacting us at: contact@urbanstepco.com

This applies to consent for contact, data collection, use, or disclosure.

3. DISCLOSURE

We may disclose your personal information if:

We are required by law to do so, or
You violate our Terms of Service.

4. SHOPIFY

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage systems, databases, and the general Shopify application. Your information is stored on secure servers protected by firewalls.

Payments

If you choose a direct payment gateway, Shopify stores your credit card data.
This data is encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

Transaction data is stored only as long as necessary to complete the purchase.
Once the transaction is completed, the payment information is deleted.

All direct payment gateways adhere to PCI-DSS standards established by the PCI Security Standards Council, supported by companies such as Visa, MasterCard, American Express, and Discover.

For more information, you may review Shopify’s Terms of Service and Privacy Policy on their official website.

5. THIRD-PARTY SERVICES

In general, third-party providers used by UrbanStepCo. only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers—such as payment processors—have their own privacy policies. We encourage you to review those policies to understand how your personal information is handled.

International data transfers

Some third-party providers may be located in different jurisdictions. As a result, your personal data may be subject to the laws of those jurisdictions.

For example, if you are located outside the United States and your payment is processed by a provider based in the U.S., your information may be subject to U.S. laws.

Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our Terms of Service.

6. LINKS

When you click on links on our website, you may be redirected to external websites.
UrbanStepCo. is not responsible for the privacy practices of other sites, and we recommend that you read their privacy policies carefully.

7. SECURITY

To protect your personal information, UrbanStepCo. takes reasonable precautions and follows industry best practices to ensure that your data is not improperly accessed, disclosed, altered, or destroyed.