RETURN AND REFUND POLICY – URBANSTEPCO.

1. RETURN PERIOD

You may request a return within 14 days of receiving your order by contacting contact@urbanstepco.com. Please include your order number and the reason for the return.

The 14-day return period is separate from the 48-hour period for reporting damage, defects or an incorrect item.

2. RETURN CONDITIONS

• The item must be unused, unworn and in the same condition in which it was received.
• It must include the original packaging, shoe box, accessories and documentation.
• Do not attach labels or tape directly to the original shoe box.
• Personalised products and items damaged through misuse cannot be returned.
• Returns sent without prior authorisation may be refused.

3. HOW TO REQUEST A RETURN

1. Email contact@urbanstepco.com within 14 days of delivery.
2. Wait for the return instructions and return address.
3. Send the approved item within 7 days of authorisation using a tracked service.

Except when the item is incorrect, damaged or defective due to UrbanStepCo., return shipping costs are the customer’s responsibility.

4. DAMAGE, DEFECTS OR INCORRECT ITEMS

These issues must be reported within 48 hours of delivery. Include the order number and clear photos or video of the item, packaging and shipping label so the case can be assessed.

5. REFUNDS AND EXCHANGES

Approved refunds are processed after the returned item has been received and inspected. Refunds are issued to the original payment method; the time taken to appear depends on the payment provider or bank.

Where available, an exchange or store credit may be offered. Orders already packed or shipped cannot normally be modified or cancelled.

6. CONTACT

For return or refund assistance, email contact@urbanstepco.com.