HELP CENTER

Legal

Everything you need to know about your order, before and after checkout.

Last updated: August 2026

Who operates this website, under what conditions you use it, and how third-party brands appear in our listings.

Identification and Terms of Use

Business Name: UrbanStepCo.
Email: contact@urbanstepco.com
Address: 25 SW 9th St, Miami, FL 33130, United States

The service provided through this website is the online sale of products.

Users

Accessing or using this website grants you the status of USER and implies acceptance of these terms of use from that moment on. Simple use of the website does not, by itself, create any employment or commercial relationship between you and us.

Appropriate Use

The USER agrees to make appropriate use of the content and, by way of example and without limitation, agrees not to use it to:

carry out illegal or unlawful activities, or activities contrary to good faith and public order;
disseminate racist, xenophobic, illegal pornographic content, content that promotes terrorism, or content that violates human rights;
damage the physical or logical systems of the website, its suppliers, or third parties, or introduce or spread computer viruses;
attempt to access or use other users' email accounts, or modify or manipulate their messages.

We reserve the right to remove any comment or contribution that violates human dignity, is discriminatory, xenophobic, racist, pornographic, harmful to youth or children, or that endangers public order or safety.

Information We Collect

Through the contact form (name, email, subject), the subscription form (name, email), the cookies described in our checkout and browsing experience, and browsing data automatically sent by your browser: IP address, date and time of access, referring page, operating system, and browser used.

The processing of this data is described in our Privacy Policy.

We reserve the right to modify, at any time and without prior notice, the presentation and configuration of urbanstepco.com and this legal notice.

Payments

Payments are processed through secure payment gateways that support major card providers, including Visa and Mastercard.

At the time of purchase, the USER acknowledges being aware of the specific sales conditions for the product in question, shown alongside its presentation or image on its page on the website. Placing an order constitutes full acceptance of the applicable sales conditions in each case.

Cards are subject to verification and authorization by the issuing entity. If the entity does not authorize the payment, we will not be responsible for any delay or failure to deliver, and we will not be able to formalize a contract with the User.

Once your order is received, a pre-authorization is made on the card to confirm sufficient funds. The charge is made when the shipping confirmation is sent to the User.

Intellectual and Industrial Property

Content Owned by UrbanStepCo.

UrbanStepCo., either directly or as an assignee, owns the intellectual and industrial property rights of this website and the elements it has created or for which it holds a license — for example: the structure and design of the site, the colour combinations, its own texts and photographs, the selection and arrangement of the materials shown, and the software necessary for its operation, access, and use. All rights reserved.

Third-Party Trademarks

All trademarks, trade names, logos, and other third-party distinctive signs appearing on this website are the exclusive property of their respective owners.

They are used on this website for the sole purpose of identifying and describing the products offered for sale, in accordance with the principle of referential or descriptive use. Their presence does not imply affiliation, association, sponsorship, or endorsement by the respective owners, nor does it grant UrbanStepCo. any right, license, or ownership over such signs.

Product images and descriptions from manufacturers, suppliers, or other third parties remain the property of their respective owners.

If you are a rights holder and believe that any content on this website infringes your rights, please write to us at contact@urbanstepco.com and we will review it promptly.

Use by the USER

Any use of UrbanStepCo.'s own content not previously authorised by us will be considered a serious breach of intellectual or industrial property rights. Any reproduction, distribution, or public communication of all or part of the content of this website for commercial purposes, on any medium and by any technical means, is expressly prohibited without authorisation.

Warranties and Liability

We are not liable for damages of any kind arising, for example, from errors or omissions in the content, from the unavailability of the website — which undergoes periodic maintenance downtime — or from the transmission of viruses or malicious programs in the content, despite having adopted the necessary technological measures to prevent this. Nothing in this section limits the rights that correspond to you as a consumer.

We reserve the right to make, without prior notice, any changes we deem appropriate to this website, and may change, remove, or add both content and services provided through it.

Linking Policy

Anyone wishing to create a link from another website to this one must comply with the following conditions:

Total or partial reproduction of the services or content of the website is not permitted without our prior express authorisation.
No deep links, image links, or frames may be established with this website without our prior express authorisation.
No false, inaccurate, or incorrect statements may be made about this website, its services, or its content. Except for signs that are part of the link itself, the linking page may not contain trademarks, trade names, logos, slogans, or other distinctive signs of UrbanStepCo. without our express authorisation.
The existence of the link does not imply any relationship between UrbanStepCo. and the owner of the website that links to it.

This website may provide links to other websites managed by third parties. These links exist solely to help the user find information on the internet, and in no case constitute a recommendation. We do not control or endorse the content available on such websites, and we assume no liability for damages arising from access to or use of them.

Exclusion, Modification, and Duration

We reserve the right to deny or withdraw access to the website or the services offered, without prior notice, to users who breach these General Terms of Use.

We will pursue any breach of these terms and any misuse of this website by exercising all civil and criminal actions available under the law.

We may modify these terms at any time, and the amended version will be published here. The terms will remain in effect from publication until replaced by other duly published terms.

Complaints, Law, and Jurisdiction

If you wish to file a complaint, write to contact@urbanstepco.com stating your full name, the product or service purchased, and the reasons for your complaint. We will acknowledge receipt and respond to you.

Consumers residing in the European Union may also access the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

The relationship between UrbanStepCo. and the USER is governed by the laws of the State of Florida, and any dispute will be submitted to the Courts of the United States. If you are a consumer residing in the European Union, this choice of law does not deprive you of the protection granted by the mandatory consumer provisions of the law of your country of residence.

These terms have been translated for your convenience. In the event of any discrepancy between translations, the English version shall prevail.